Setting Collection goals and targets for the Cards unit
Creating and implementing a strategy to improve the collection efficiency across buckets.
Preparing and Implementing collection policies
Implementation of C score models and monitoring of portfolio in alignment to the score card
Ensuring that the company policy on recoveries is followed and that it is in line with Regulatory guidelines
Working in coordination with Co-Branded Partners on ensuring the Specific provisions are well within the budgets
Ensuring governance and compliance pertaining to digital lending and credit cards
Training and mentoring of staff members in the collections department.
Managing the telecalling unit for Pre-Due and Pre X buckets and ensure SLA on TC productivity, efficiency