Managing Front-end , Mid bucket and Recovery Collection
Tracking of Field collector productivity by maximizing payment recoveries from
Delinquent accounts
Work with Debt Collection Agencies & Branches to deliver on Target performance in
Pre-charge off as well as Post-Charge off buckets.
Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against
MTD target v/s achievement & issuing performance letters monthly
Reconciliation of payments collected along with receipts on a daily basis, to check for
any fraud/siphoning of funds by DCA staff
Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual
review on the Agencies i.e. Financial & reputations; information security & control; on-
site review results, service level & yearly performance.
Execution of legal remedies like sec.138,arbitration, Lok Adalat, SARFAESI Act etc on
defaulting customers for recovery of outstanding.
Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets
are achieved.
Follow-up with customers of retail products to walk into the branches and make
payments toward their overdues.
Managing data & MIS’s as per the requirement.
Tracking and updating monthly KRI in the GRC system