Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its
objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing,
investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we
invest significantly in our people and infrastructure
Job Purpose
1) To maintain the bucket balances and reduce NPA on the bank’s book
2) Manage entire Zone for Unsecured collections
3) Working with State heads & team to ensure requisite targets are achieved with 100% compliance
4) Ensuring that effective tools are applied to recovery losses
5) Ensuring all the data requirements are managed well for any inputs needed for analytics , legal inputs, etc.
Key Accountabilities
1) Work with team, Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as
Post-Charge off buckets
2) Track performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters
monthly
3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by
DCA staff
4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e.
Financial & reputations; information security & control; on-site review results, service level & yearly performance.
5) Execution of legal remedies like sec.138, SARFAESI Act, DRT & Civil Suits proceedings
6) Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.
7) Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.
Job Duties & responsibilities
1. Manage collection activities of assigned location through team and collection agencies.
2. Ensure the DCA complies with Bank’s Outsourcing requirement
3. Review & investigates customer complaints on DCA
4. Review customer’s settlement proposal when raised by the DCA
5. Perform Controlled Self-Assessment on the DCA on a month on month basis
6. Capacity planning for DCA’s from time to time
7. Check on timely account allocation to the DCA
8. Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
9. Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of
managing dialers in the past would be an added advantage
10. Checking of Invoices raised by DCA and tracking for timely payment to DCA’s
11. Any other responsibility assigned to him/her from time to time by the Supervisor
12. Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.
Additional Responsibilities:1) Working on implementation of Collection Management system for India Consumer business
2) UAT Testing of various modules of Collection Management system(CMS)
3) Testing of mobility solution & Agency Management module as part of the CMS implementation
4) Liasoning with local & regional technology team for timely delivery of various Collection system module
5) Acting as a back-up to system administrator for CMS
6) Preparing training document for Collection Management system