Job Purpose:
- Rolling out MIS, Analytics and process set-up for Credit cards business from collections team.
- Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on process setting and on technical aspects.
- End to end monitoring for Performance and productivity.
- Working on automations, developing User Stories, managing UAT for credit card collections.
- Leveraging the collection system to drive strategies to be rolled out to DCAs for better portfolio performance.
- Supporting in Budgeting and Forecasting activities.
Key Accountabilities:
- Develop and implement advanced analytics approaches including statistical modelling.
- Analyse big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line.
- Display strong storytelling and articulation skills to convert analytical output into clear, concise and persuasive insights for Collection action on overdue card accounts.
- Create advanced reports and dashboards to facilitate faster decision making.
- Should have expert knowledge in at least one of the statistical soft wares - SAS, SQL, R, Python, Excel VBA.
Job Duties & Responsibilities:
- Analysing the data and Implementing different collection strategies with DCA.
- Automation and Enhancement of Credit card MIS reports.
- Development of new reports as per the requirements and increase the usability of new and existing reports.
- Preparing Collection Deck having various portfolio & collection cuts.
- Publishing weekly, monthly MIS and PPTs to stakeholders and regional team.
- Regular improvement in processes / strategies.
Required Experience:
- At least 10 years of total experience in the relevant field Education / Preferred Qualifications.
- Graduation degree with technical skills.
Technical Competencies:
- Hands on Knowledge of Microsoft products like Excel, Access , Powerpoint, Word.
- Technical skill in R, SQL, Python.