Mac book Engineer

• Level 2/3 support for MacOS-related issues.
• Tools: Jamf Administration, Bigfix administration, Zendesk Administration, BMC client management tool, Chrome Management Console, MacOS Server App, Munki.
• Worked on Implementing open-source tools for the management of Mac devices.
• POC of tools that support macOS management.
• Beta testing for releases of OS and OS updates.
• Working with Apple Support and Product Owners to find the RCA of Issues.

Requirements:

• Apple Certified Support Professional (ACSP).
• Jamf Certified Tech (JCT).
• Jamf Certified Admin (JCA).
• Jamf Certified Endpoint Security Admin.
• Jamf Certified Expert(JCE).