About the Role:
The Relationship Manager is responsible for the achievement of the budgeted targets by sourcing NTB business through channels/self-sourcing and customer relationship management. The Job holder also coordinates post sanction formalities such as, disbursement, cross-sell, compliance of statutory and internal audit issues and provides industry/segment specific feedback to Geography and Central Office team
Key Responsibilities:
Generate leads by identifying potential industrial areas/trading units and prepare strategies to increase the Bank’s penetration in those areas
Manage the internal (Branches/ other business verticals) and external (empanelled outsourced agencies) lead generating channels to generate the expected business
Enable the sanctioning process by ensuring conduct and scrutiny of pre-disbursement activities
Liaison with Corporate Banking Operations team and Centralized Processing Unit to enable smooth completion of post sanction formalities, account opening and disbursement
Meet customer service requirements through regular interactions with the customers to understand business condition, enhancement opportunity, etc.
Monitor transactions in the customer accounts to ensure that the cash flow movement and end use of fund
are in compliance with the sanction stipulations
Assist the Credit Manager in unit inspections and ensure timely insurance renewal, DP updated, stock renewal statement scrutiny and gathering of relevant market information
Ensure maintenance of quality and health of portfolio and minimize Days Past Due through regular interactions with the customer
Initiate recovery of stressed accounts through tele-calling/ field visits
Ensure compliance to the stipulated guidelines/ norms and ensure closure to the audit processes