Lead and manage a cluster of retail branches to achieve financial and Develop and implement strategic plans to drive growth, profitability, and customer satisfaction within the cluster.
Ensure adherence to all regulatory and compliance requirements across branches in the cluster.
Recruit, train, and develop branch managers and staff within the cluster.
Provide leadership and mentorship to foster a high-performance culture.
Set clear performance expectations, monitor progress, and conduct performance evaluations.
Identify opportunities for business growth and market expansion within the cluster.
Collaborate with the sales and marketing teams to implement initiatives that increase market share and customer acquisition.
Monitor and analyze branch performance metrics and take corrective actions as needed.
Ensure a superior customer experience across all branches within the cluster.
Address customer complaints and escalations effectively, ensuring prompt resolution.
Promote a customer-centric culture among branch staff.
Optimize branch operations to enhance efficiency and cost-effectiveness.
Implement and monitor standard operating procedures (SOPs) for branch processes.
Oversee branch infrastructure, security, and maintenance.
Manage and mitigate operational, credit, and compliance risks within the cluster.
Monitor and enforce compliance with the bank's policies and procedures.
Collaborate with the risk management team to address any risk-related concerns.
Generate and analyze performance reports for the cluster and individual branches.
Provide regular updates and reports to senior management.
Use data-driven insights to make informed decisions and improvements.
