1. Managing Front-end Collection for respective cluster.
2. Post delinquency Bucket resolutions including Roll backs.
3. Tracking of daily Tele-caller PTP field conversions & Field collector productivity by maximizing payment recoveries from Delinquent accounts.
4. Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets.
5. Ensure the DCA complies with Bank’s Outsourcing requirement.
6. Review & investigates customer complaints on DCA in a time bound manner.
7. Review customer’s settlement proposal when raised by the DCA.
8. Perform Controlled Self-Assessment on the DCA on a month on month basis.
9. Capacity planning for DCA’s from time to time.
10. Check on timely account allocation to the DCA.
11. Tracking of daily Field collector productivity by maximizing payment recoveries from Delinquent accounts.
12. Checking of Invoices raised by DCA and tracking for timely payment to DCA’s.
13. Any other responsibility assigned to him/her from time to time by the Supervisor.
14. Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.
15. Managing data & MIS’s as per the requirement.