Job Purpose
1) To maintain the bucket balances and reduce NPA on the bank’s book
2) Ensuring that effective tools are applied to recovery losses
3) Ensuring all the data requirements are managed well for any inputs needed for analytics, legal inputs, etc.
Key Accountabilities
1) Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well
as Post-Charge off buckets.
2) Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s
achievement & issuing performance letters monthly.
3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of
funds by DCA staff
4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the
Agencies i.e. Financial & reputations; information security & control; on-site review results, service level &
yearly performance.
5) Execution of legal remedies like sec.138, DRT & Civil Suits proceedings
6) Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.
7) Follow-up with customers of retail products to walk into the branches and make payments toward their
overdues.