AVP -Zonal Collection - Personal Loan

Corphive
Banking
Full time
Mumbai

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Posted by Poonam Verma

16 Jul 2024, 09:31 PM

Job Id: #51602016

ROLES & RESPONSIBILITIES

To maintain the bucket balances and reduce NPA on the bank’s book
Manage entire Zone for Unsecured collections
Working with State heads & team to ensure requisite targets are achieved with 100% compliance
Ensuring that effective tools are applied to recovery losses
Ensuring all the data requirements are managed well for any inputs needed for analytics , legal inputs, etc.
Work with team, Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets
Track performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly
Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff
Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.
Execution of legal remedies like sec.138, SARFAESI Act, DRT & Civil Suits proceedings
Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.
Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.
Manage collection activities of assigned location through team and collection agencies.
Ensure the DCA complies with Bank’s Outsourcing requirement
Review & investigates customer complaints on DCA
Review customer’s settlement proposal when raised by the DCA
Perform Controlled Self-Assessment on the DCA on a month on month basis
Capacity planning for DCA’s from time to time
Check on timely account allocation to the DCA
Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of
managing dialers in the past would be an added advantage
Checking of Invoices raised by DCA and tracking for timely payment to DCA’s
Any other responsibility assigned to him/her from time to time by the Supervisor
Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.
Additional Responsibilities:
Working on implementation of Collection Management system for India Consumer business
UAT Testing of various modules of Collection Management system(CMS)
Testing of mobility solution & Agency Management module as part of the CMS implementation
Experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans)
Good analytical skills
Knowledge of processes related to Sarfaesi, Sec-138, DRT Proceedings and Civil Suits.

JOB DETAILS

Job Type:

Full time

Locality:

Mumbai

Experience:

10

Eligibility:

MBA