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Team Leadership:
- Lead, manage, and mentor a team of Relationship Managers (RMs) to ensure high performance in terms of sales, service, and client engagement.
- Drive the team to achieve the bank’s targets related to deposits, loans, credit cards, and other retail banking products.
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Sales and Business Development:
- Develop and execute sales strategies to expand the customer base and increase market share in the assigned area.
- Focus on growing the business by acquiring new customers and cross-selling financial products.
- Ensure that all assigned sales targets are met and sales goals are consistently achieved.
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Client Relationship Management:
- Build and maintain strong relationships with high-net-worth individuals (HNIs), ultra HNIs, and retail customers.
- Provide personalized financial solutions based on customer needs and objectives.
- Resolve any customer complaints or issues promptly and efficiently.
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Financial Product Knowledge:
- Stay updated on the latest offerings in retail banking, including deposits, loans, and other financial products.
- Train and guide the team on product knowledge and effective sales techniques.
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Operational Oversight:
- Ensure compliance with regulatory requirements and internal policies.
- Monitor the team’s operational efficiency and maintain high standards of service quality.
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Performance Management:
- Track and assess individual and team performance, providing guidance to improve productivity.
- Implement training programs for staff development and performance enhancement.
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Market Research and Reporting:
- Monitor competitor activities and market trends to identify new opportunities.
- Prepare regular reports on team performance, market developments, and customer feedback for senior management.
