Principal responsibilities
• Using storyboarding, task analysis, user research tasks and other mechanisms to capture and develop user requirements
• Support and engage with cross functional/business and multi-channel teams with minimum to no direct line responsibility for those individuals
• Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey
• Liaising with relevant business teams, technology teams, digital teams, legal, risk and compliance teams, to document requirements, provide design options and recommendations
• Identifying opportunities & drive requirement gathering/delivery for straight through approval processing through data automation and workflow automation
• Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
• Identify and document scenarios and user acceptance criteria and assist the test manager for the User Acceptance Test completion
• Assist the business parties with the change management activities to ensure successful project implementation